Real outcomes. Measurable impact.
From FinTech lead-to-cash acceleration to Health Cloud patient response, every H&H Soft Cloud engagement is engineered for measurable ROI. Here's a closer look at four transformations — the challenge, the Salesforce stack we deployed, and the numbers that followed.
FinTech CRM consolidation unlocks 41% faster lead-to-cash
Challenge. A fast-growing FinTech platform had three failed CRM migrations behind it, six disconnected lead sources, and a quote-to-close cycle averaging 28 days. Reps were drowning in spreadsheets, compliance couldn't audit anything, and revenue forecasting was a guess.
Solution. H&H Soft Cloud re-architected their org on Financial Services Cloud with Sales Cloud at the core, layering in CPQ for guided quoting, MuleSoft to bi-directionally sync the lending engine and ERP, and Einstein Lead Scoring to prioritise the hottest pipeline. We hardened the data model with Shield Platform Encryption for PCI/GDPR compliance, built LWC dashboards for the CRO, and migrated 1.4M records with zero data loss.
Health Cloud cuts patient response time by 63%
Challenge. A multi-specialty hospital network operating 14 facilities was losing patients to slow follow-ups. Referral handoffs took 4+ days, care coordinators juggled five disconnected systems, and HIPAA audit trails were incomplete. Patient satisfaction scores had slipped below 70%.
Solution. H&H Soft Cloud implemented Salesforce Health Cloud as the unified patient 360, integrated the EHR via MuleSoft APIs, and deployed Einstein Activity Capture so every touchpoint was logged automatically. We built OmniStudio guided flows for referrals, Knowledge for self-service, and Experience Cloud patient portals — all on a HIPAA-compliant architecture with field-level audit and encrypted at-rest storage.
Loyalty Cloud drives 2.7× repeat purchase
Challenge. A D2C retail group with 1.2M customers had rich transactional data but zero personalisation — every customer received the same batch-and-blast emails. Repeat purchase rate was stuck at 18%, and the loyalty program was a points spreadsheet with no mobile presence.
Solution. H&H Soft Cloud deployed Marketing Cloud with Einstein Send Time Optimization, Journey Builder for lifecycle automation, and Loyalty Management for tiered rewards. We integrated Commerce Cloud for unified order data, built a React Native loyalty app synced to Experience Cloud, and layered Tableau CRM dashboards so merchandising could see segment performance in real time.
CPQ delivers 99.4% quote accuracy
Challenge. An industrial manufacturer with 38 product lines was generating quotes in spreadsheets, and 1-in-5 quotes shipped with pricing or configuration errors. Average quote turnaround was 6 days, partners were frustrated, and revenue was leaking through discount overrides no one tracked.
Solution. H&H Soft Cloud implemented Salesforce CPQ with dynamic product rules, price matrices, and approval workflows tied to Sales Cloud. We integrated the ERP inventory system via MuleSoft, deployed Experience Cloud partner portals for self-service quoting, and built Einstein deal intelligence so sales managers could see margin risk in real time before approving discounts.
Numbers our clients put on the board
A snapshot of measurable outcomes across recent Salesforce engagements — from quote accuracy to patient response to repeat purchase velocity.
Trusted by 500+ organisations worldwide
"H&H Soft Cloud doesn't just deliver a Salesforce implementation — they deliver a business outcome. Across four engagements now, the team has consistently turned ambiguity into measurable revenue, and our CRM into a genuine competitive advantage."
Ready to write your success story?
Book a free 30-minute consultation with a certified H&H Soft Cloud architect. We'll map your goals to a measurable Salesforce roadmap — no slides, no fluff.